Enhance customer experience by moving from a transactional to a relational approach.
You will learn to communicate better by silencing your inner voice and by discovering how your employees interact verbally and by their non-verbal language.
Interactive workshops in customer service
We live in a world of instant communication with well-informed customers who have a high expectations.
To meet these expectations, you have to focus on the right ingredients to improve the customer experience whether it’s internally or externally.
A7’s customer service workshops engage participants in:
- their skills development
- the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
Discover our training plans at 514.803.7977 or by email.
Our customer service advice and training formats focus on the customer mindset.
Our immersive workshops actively engage learners and lead to the concrete development of personal skills that has a lasting impact on your employees!
Moreover, the development of interpersonal skills allows you to positively influence your internal and external customers.
7 RESULTS GENERATED BY A7 INTERVENTIONS:
- Increased satisfaction through improved interpersonal communication
- Improved internal & external client management
- Simplified interactions that save time
- Better management of cultural and personality differences
- Improved interpersonal relational skills
- More receptive agents for improved efficiency
- More loyal internal & external customers over the long-term
The right format to transform the customer experience
Choosing the right training format is essential to go from a transactional to a relational approach and A7 meets your needs whilst respecting your situation. For example, why not choose the mystery client, survey, test & focus group option?
A7 knows how to engage your team to successfully rethink your customer experience. By involving your employees, the perceived quality of your service will be noticed!
Position your organization positively in your customers’ minds thanks to A7’s customer service training workshops and its Customer Service Guide (« GPSC ©»).