Developing one’s organizational empathy allows you to modify relational patterns without judging your clients. With A7’s extrapolated empathyTM guidance, you’ll be able to build solid foundations to better understand the needs and expectations of your internal and external customers.
Equipped with a higher degree of relational sensitivity, you will become better adept at managing multiple situations. Our immersive workshops (participants are actively involved) in customer relations generate a significant development in personal skills having an effective impact on your employees!
Interactive workshops in organizational empathy
Understanding the needs and expectations of your customers, whether internal or external, will set you apart from the competition trying to steal your clients.
Customers have increasingly high expectations when it comes to service, which is why your employees must be able to identify the:
- assessment criteria and
- reference points
of each individual customer.
Even more important considering that losing an internal client could cost you up to 300% of their annual salary! Make a difference by focusing on the development of your team’s organizational empathy.
A7’s customer service workshops engage participants in:
- their skills development
- the application of best practices in organizational empathy
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
Contact A7ressources to find out more about our training options at 514.803.7977 or by email.
7 RESULTS GENERATED BY A7 INTERVENTIONS:
- Increased internal & external customer satisfaction
- Facilitated employee interpersonal relations management
- Streamlined internal & external customer service
- Better management of cultural and personality differences
- Improved interpersonal relational skills
- Unified and more efficient customer service attitudes with service standards and company policies
- More loyal internal & external customers over the long-term
The right format to transform the customer experience
Choosing the right training format is essential to improve your organization’s interpersonal skills and A7 meets your needs whilst respecting your situation. For example, why not choose the mystery client, survey, test & focus group option?
Rethinking the way you greet or approach your customers and how you interact with them induces an effect of managerial proximity. A7 can help you make your employees aware of the importance of taking the focus off them in order to gain in relational intelligence.
Position your organization positively in your customers’ minds thanks to A7’s customer service training workshops and its Customer Service Guide (« GPSC ©»).