The experigramme workshop allows you to rethink the customer’s service experience so you can improve it at every step! The client’s perspective is analyzed to give you a deeper understanding of existing interactions.
Our immersive workshops in customer service actively engage learners and lead to the concrete development of personal skills that has a lasting impact on your employees!
During the experigramme workshop, your customer service employees are asked to rethink and redefine the client experience.
Their participation ensures a more lasting adoption of the changes that spring from interactions and contributions during the workshop.
Results from mystery clients or surveys will be presented in order to find solutions to improve your customer experience!
Engaged learners
A7’s customer service workshops engage participants in:
- their skills development
- the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
7 RESULTS GENERATED BY A7 INTERVENTIONS:
- Strengthened relations between all parties involved
- Change facilitated by making decisions together
- Faster implementation of new procedures because of a shared vision
- Increased customer satisfaction
- Facilitated client management
- Streamlined customer service
- More loyal internal & external customers over the long-term
The right format to rethink the customer experience
Choosing the right training format is essential to rethink the customer experience and A7 meets your needs whilst respecting your situation. For example, why not choose the mystery client, survey, test & focus group option?
Stimulate teamwork with a common goal. The experigramme workshop will become a catalyst for success internally and externally because it gives each participant a sense of purpose.
Position your organization positively in your customers’ minds thanks to A7’s customer service training workshops and its Customer Service Guide (« GPSC ©»).
Contact A7ressources for your 1st free 1/2 hour consultation by phone at 514.803.7977 or by email.
Interactive format: A real transfer of knowledge
We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.
Directeur général, UBISOFT CANADA
Directeur général, UBISOFT CANADA
Chief Executive, UBISOFT CANADA
Immersive format: Noticeable improvements
We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees. I highly recommend her. She'll take you where you want to go!
Director of operations, AUTHENTIK CANADA
Director of operations, AUTHENTIK CANADA
Director of operations, AUTHENTIK CANADA
Ludic format to mobilize your team
What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Innovative format to inspire participants, make them think & interact
The Neuron Party DM activity organized by A7ressources for our members aimed at developing their creative skills was a resounding success!
Sales Manager, TOURISME LAVAL
Sales Manager, TOURISME LAVAL
Sales Manager, TOURISME LAVAL
Inclusive format to engage all your team members!
The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...
Continuing Education, Chief Executive, UMQ
Continuing Education, Chief Executive, UMQ
Continuing Education, Chief Executive, UMQ
Conclusive results that meet your objectives!
A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised...
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Take advantage of our practical solutions. Contact us at 514.803.7977
