The image of your organization projected by your employees rests in great part on their verbal and non-verbal communication. Relational intelligence workshops and A7’s practical tips can help you build trust with your internal and external clients by helping you better understand these two types of communication and their impact.
Establish Successful exchanges
We live in a world of virtual communications and knowing how to connect with customers in that context has become crucial. However, face to face or phone interactions (although more and more rare) remain just as essential to demonstrate the know-how of your organization.
The main thing is to stand out from the crowd! To that end, A7 can help you inject pertinence by asking relevant questions to comprehend your needs and develop successful exchanges.
A7’s customer service interactive workshops in customer service engage participants in:
- their skills development
- the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
Contact A7ressources to find out more about our training formats at 514.803.7977 or by email.
Our immersive workshops actively engage learners and lead to the concrete development of personal skills that has a lasting impact on your employees!
Moreover, the development of interpersonal skills allows you to have successful exchanges with your internal and external customers.
7 RESULTS GENERATED BY A7 INTERVENTIONS:
- Increased internal & external customer satisfaction
- Client management facilitated
- Internal & external customer service streamlined
- Better management of cultural and personality differences
- Improved interpersonal relational skills
- Unified and more efficient customer service attitudes thanks to established service standards
- More loyal internal & external customers over the long-term
The right format for successful exchanges
A7 meets your needs whilst respecting your situation! You can choose the training format that suits you best to develop your relational intelligence, including the mystery client, survey, test & focus group option.
Adopt active listening, and a proactive & meaningful approach! That includes knowing when to say NO, a skill A7 will help your employees develop.
Your team will learn the best tricks to communicate more effectively with and better understand your customers… They will certainly notice and appreciate the extra effort you invested in your customer service!
A7’s customer service training workshops and its Customer Service Guide (« GPSC ©») will help you stand out from the crowd.