You want to get to the next level of customer service? Impress your internal and external customers with A7’s WoWtel™ method.
A7’s telephone skills workshops and practical verbal and non-verbal communication tips will allow you to fine-tune your best practices in telephone conversation with your internal and external customers.
Immersive WoWtel™ workshops
Our customer service training and tips focus on best phone practices. The immersive workshops engage learners for a long-lasting development of personal skills.
Establish quality service standards that will guide your employees and enhance your productivity with professional and constructive telephone conversations! Your employees will learn valuable strategies to better handle them, no matter what the situation.
Interactive workshops in phone conversation skills
Go for the perfect welcoming and closing phone greetings: A7 can provide you with practical & effective methods helping you stand out for your exceptional customer service skills!
Engaged learners
A7’s customer service workshops engage participants in:
- their skills development
- the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
7 RESULTS GENERATED BY A7 INTERVENTIONS:
- Strengthen client relationships & build trust with your internal & external customers
- Improves relational proximity
- Optimize your internal & external customer service with a more authentic feel
- Better management of cultural and personality differences
- Improved interpersonal relational skills
- Unified and more efficient customer service attitudes thanks to established service standards
- More loyal internal & external customers over the long-term
The right format for successful exchanges
A7 meets your needs whilst respecting your situation! You can choose the training format that suits you best to improve your customer service phone conversations.
Make a greater impact with the WoWtel™ method that helps you develop more strategic and constructive phone conversations! Your team will learn winning solutions to better manage them, no matter what the situation.
Position your organization positively with customers thanks to A7’s customer service training workshops and its Customer Service Guide (« GPSC ©») will help you stand out from the crowd.
Contact A7ressources for your 1st free 1/2 hour consultation by phone at 514.803.7977 or by email.
Interactive format: A real transfer of knowledge
We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.
Directeur général, UBISOFT CANADA
Directeur général, UBISOFT CANADA
Chief Executive, UBISOFT CANADA
Immersive format: Noticeable improvements
We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees. I highly recommend her. She'll take you where you want to go!
Director of operations, AUTHENTIK CANADA
Director of operations, AUTHENTIK CANADA
Director of operations, AUTHENTIK CANADA
Ludic format to mobilize your team
What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Innovative format to inspire participants, make them think & interact
The Neuron Party DM activity organized by A7ressources for our members aimed at developing their creative skills was a resounding success!
Sales Manager, TOURISME LAVAL
Sales Manager, TOURISME LAVAL
Sales Manager, TOURISME LAVAL
Inclusive format to engage all your team members!
The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...
Continuing Education, Chief Executive, UMQ
Continuing Education, Chief Executive, UMQ
Continuing Education, Chief Executive, UMQ
Conclusive results that meet your objectives!
A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised...
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Take advantage of our practical solutions. Contact us at 514.803.7977
