équipe célébrant leur succès avec un high-five

Do your employees value your customers? Are they able to develop strategies to keep internal & external customers happy?  A7’s guidance and training workshops in customer service motivate your employees to work as a team to build loyalty among your internal & external customers!

A7’s immersive workshops (participants are actively involved) in customer relations create a real development of personal skills with an effective impact on your employees!

Interactive workshops to improve satisfaction

Standardize your customer service activities so that your team follows the same playbook in order to gain internal and external customers’ loyalty and improve satisfaction.

Aim for a common goal! All the parties involved, including your own customer service employees, will be more satisfied.

Engaged learners

A7’s customer service interactive workshops in customer service engage participants in:

  • their skills development
  • the application of best practices

Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!  

7 RESULTS GENERATED BY A7 INTERVENTIONS:

  • Increase internal & external customer satisfaction
  • Facilitate client management
  • Streamline your internal & external customer service
  • Master your ability in managing diverse groups & personality differences
  • Develop your team’s interpersonal relationship skills
  • Unify customer service attitudes &  be more efficient with the help of established service standards
  • Build loyalty among your internal & external customers over the long term

The right format to gain your customers’ loyalty

A7 meets your needs whilst respecting your situation! Choosing the right training format is essential to develop strategies to gain your customers’ loyalty and A7 meets your needs whilst respecting your situation. For example, why not choose the mystery client, survey, test & focus group option?

Reinforce your organization’s customer service in a collegiate way. Adopt solutions that bring your employees together in their effort to improve customer satisfaction.

Position your organization positively with customers thanks to A7’s customer service training workshops and its Customer Service Guide (« GPSC ©») will help you stand out from the crowd.

Contact A7ressources for your 1st free 1/2 hour consultation by phone at 514.803.7977 or by email.
Une équipe au travail
Interactive format: A real transfer of knowledge

We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.

Directeur général, UBISOFT CANADA

Directeur général, UBISOFT CANADA

Chief Executive, UBISOFT CANADA

Une équipe au travail
Immersive format: Noticeable improvements

We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees.  I highly recommend her. She'll take you where you want to go!

Director of operations, AUTHENTIK CANADA

Director of operations, AUTHENTIK CANADA

Director of operations, AUTHENTIK CANADA

Atelier de formation
Ludic format to mobilize your team

What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!

Customer Relation Leader, manufacturing company FENPLAST

Customer Relation Leader, manufacturing company FENPLAST

Customer Relation Leader, manufacturing company FENPLAST

Équipe en brainstorming
Innovative format to inspire participants, make them think & interact

The Neuron Party DM activity organized by A7ressources for our members aimed at developing their creative skills was a resounding success!

Sales Manager, TOURISME LAVAL

Sales Manager, TOURISME LAVAL

Sales Manager, TOURISME LAVAL

Une équipe en discussion
Inclusive format to engage all your team members!

The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...

Continuing Education, Chief Executive, UMQ

Continuing Education, Chief Executive, UMQ

Continuing Education, Chief Executive, UMQ

Atelier de formation
Conclusive results that meet your objectives!

A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised... 

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

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Take advantage of our practical solutions. Contact us at 514.803.7977
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