Do your employees value your customers? Are they able to develop strategies to keep internal & external customers happy? A7’s guidance and training workshops in customer service motivate your employees to work as a team to build loyalty among your internal & external customers!
A7’s immersive workshops (participants are actively involved) in customer relations create a real development of personal skills with an effective impact on your employees!
Standardize your customer service activities so that your team follows the same playbook in order to gain internal and external customers’ loyalty and improve satisfaction.
Aim for a common goal! All the parties involved, including your own customer service employees, will be more satisfied.
Engaged learners
A7’s customer service interactive workshops in customer service engage participants in:
their skills development
the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
Streamline your internal & external customer service
Master your ability in managing diverse groups & personality differences
Develop your team’s interpersonal relationship skills
Unify customer service attitudes & be more efficient with the help of established service standards
Build loyalty among your internal & external customers over the long term
The right format to gain your customers’ loyalty
A7 meets your needs whilst respecting your situation! Choosing the right training format is essential to develop strategies to gain your customers’ loyalty and A7 meets your needs whilst respecting your situation. For example, why not choose the mystery client, survey, test & focus group option?
Reinforce your organization’s customer service in a collegiate way. Adopt solutions that bring your employees together in their effort to improve customer satisfaction.
We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.
We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees. I highly recommend her. She'll take you where you want to go!
What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...
A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised...
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
