Every organization must deal with delicate situations from time to time. Are you aware of your blind spots? Do you know how your employees react verbally and through their non-verbal language? How comfortable are they with constructivecommunication to manage difficult clients?
A7’s customer service training workshops along with their helpful advice prepare your employees to handle difficultclients and manage aggressive comments. These skills are invaluable for anyone working in customer service.
Our immersive workshops (participants are actively involved) in customer relations results in a real development ofpersonal skills with an effective impact on your employees!
Interactive workshops in delicate situation resolution
A7 helps you structure this aspect of customer service whether it be:
with verbal and non-verbal reactions, or
through virtual, written or oral communication,
your team will be equipped with all the right support tools and clear guidelines.
Handlingcustomer complaints will become efficient and straightforward amongst your employees!
Engaged learners
A7’s customer service workshops engage participants in:
their skills development
the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
Ensure that your customer complaints are properly addressed: whether in substance or form, while respecting the given period. Adopt customer service standards to better handle any situation!
We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.
We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees. I highly recommend her. She'll take you where you want to go!
What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...
A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised...
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
