Enhance customer experience by moving from a transactional to a relational approach.
You will learn to communicate better by silencing your inner voice and by discovering how your employees interact verbally and by their non-verbal language.
Interactive workshops in customer service
We live in a world of instant communication with well-informed customers who have a high expectations.
To meet these expectations, you have to focus on the right ingredients to improve the customer experience whether it’s internally or externally.
Engaged learners
A7’s customer service workshops engage participants in:
- their skills development
- the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
Discover our training plans at 514.803.7977 or by email.
Immersive workshops
Our customer service advice and training formats focus on the customer mindset.
Our immersive workshops actively engage learners and lead to the concrete development of personal skills that has a lasting impact on your employees!
Moreover, the development of interpersonal skills allows you to positively influence your internal and external customers.
7 RESULTS GENERATED BY A7 INTERVENTIONS:
- Increased satisfaction through improved interpersonal communication
- Improved internal & external client management
- Simplified interactions that save time
- Better management of cultural and personality differences
- Improved interpersonal relational skills
- More receptive agents for improved efficiency
- More loyal internal & external customers over the long-term
The right format to transform the customer experience
Choosing the right training format is essential to go from a transactional to a relational approach and A7 meets your needs whilst respecting your situation. For example, why not choose the mystery client, survey, test & focus group option?
A7 knows how to engage your team to successfully rethink your customer experience. By involving your employees, the perceived quality of your service will be noticed!
Position your organization positively in your customers’ minds thanks to A7’s customer service training workshops and its Customer Service Guide (« GPSC ©»).
Contact A7ressources for your 1st free ½ hour consultation by phone at 514.803.7977 or by email.
Interactive format: A real transfer of knowledge
We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.
Directeur général, UBISOFT CANADA
Directeur général, UBISOFT CANADA
Chief Executive, UBISOFT CANADA
Immersive format: Noticeable improvements
We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees. I highly recommend her. She'll take you where you want to go!
Director of operations, AUTHENTIK CANADA
Director of operations, AUTHENTIK CANADA
Director of operations, AUTHENTIK CANADA
Ludic format to mobilize your team
What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Innovative format to inspire participants, make them think & interact
The Neuron Party DM activity organized by A7ressources for our members aimed at developing their creative skills was a resounding success!
Sales Manager, TOURISME LAVAL
Sales Manager, TOURISME LAVAL
Sales Manager, TOURISME LAVAL
Inclusive format to engage all your team members!
The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...
Continuing Education, Chief Executive, UMQ
Continuing Education, Chief Executive, UMQ
Continuing Education, Chief Executive, UMQ
Conclusive results that meet your objectives!
A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised...
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Take advantage of our practical solutions. Contact us at 514.803.7977
