Femme souriante

Developing one’s organizational empathy allows you to modify relational patterns without judging your clients. With A7’s extrapolated empathyTM guidance, you’ll be able to build solid foundations to better understand the needs and expectations of your internal and external customers.

Equipped with a higher degree of relational sensitivity, you will become better adept at managing multiple situations. Our immersive workshops (participants are actively involved) in customer relations generate a significant development in personal skills having an effective impact on your employees!

Interactive workshops in organizational empathy

Understanding the needs and expectations of your customers, whether internal or external, will set you apart from the competition trying to steal your clients.

Customers have increasingly high expectations when it comes to service, which is why your employees must be able to identify the:

  • priorities,
  • assessment criteria and
  • reference points

of each individual customer.

Even more important considering that losing an internal client could cost you up to 300% of their annual salary! Make a difference by focusing on the development of your team’s organizational empathy. 

Engaged learners

A7’s customer service workshops engage participants in:

  • their skills development
  • the application of best practices in organizational empathy

Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!  

Contact A7ressources to find out more about our training options at 514.803.7977 or by email.

7 RESULTS GENERATED BY A7 INTERVENTIONS:

  • Increased internal & external customer satisfaction
  • Facilitated employee interpersonal relations management
  • Streamlined internal & external customer service
  • Better management of cultural and personality differences
  • Improved interpersonal relational skills
  • Unified and more efficient customer service attitudes with service standards and company policies
  • More loyal internal & external customers over the long-term

The right format to transform the customer experience

Choosing the right training format is essential to improve your organization’s interpersonal skills and A7 meets your needs whilst respecting your situation. For example, why not choose the mystery client, survey, test & focus group option?

Rethinking the way you greet or approach your customers and how you interact with them induces an effect of managerial proximity. A7 can help you make your employees aware of the importance of taking the focus off them in order to gain in relational intelligence

Position your organization positively in your customers’ minds thanks to A7’s customer service training workshops and its Customer Service Guide (« GPSC ©»). 

Develop your empathy skills with a  free 1/2 hour consultation.
Une équipe au travail
Interactive format: A real transfer of knowledge

We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.

Directeur général, UBISOFT CANADA

Directeur général, UBISOFT CANADA

Chief Executive, UBISOFT CANADA

Une équipe au travail
Immersive format: Noticeable improvements

We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees.  I highly recommend her. She'll take you where you want to go!

Director of operations, AUTHENTIK CANADA

Director of operations, AUTHENTIK CANADA

Director of operations, AUTHENTIK CANADA

Atelier de formation
Ludic format to mobilize your team

What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!

Customer Relation Leader, manufacturing company FENPLAST

Customer Relation Leader, manufacturing company FENPLAST

Customer Relation Leader, manufacturing company FENPLAST

Équipe en brainstorming
Innovative format to inspire participants, make them think & interact

The Neuron Party DM activity organized by A7ressources for our members aimed at developing their creative skills was a resounding success!

Sales Manager, TOURISME LAVAL

Sales Manager, TOURISME LAVAL

Sales Manager, TOURISME LAVAL

Une équipe en discussion
Inclusive format to engage all your team members!

The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...

Continuing Education, Chief Executive, UMQ

Continuing Education, Chief Executive, UMQ

Continuing Education, Chief Executive, UMQ

Atelier de formation
Conclusive results that meet your objectives!

A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised... 

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

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Take advantage of our practical solutions. Contact us at 514.803.7977
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