The experigramme workshop allows you to rethink the customer’s service experience so you can improve it at every step! The client’s perspective is analyzed to give you a deeper understanding of existing interactions.
Our immersive workshops in customer service actively engage learners and lead to the concrete development of personal skills that has a lasting impact on your employees!
During the experigramme workshop, your customer service employees are asked to rethink and redefine the clientexperience.
Their participation ensures a more lasting adoption of the changes that spring from interactions and contributions during the workshop.
Results from mystery clients or surveys will be presented in order to find solutions to improve your customer experience!
Engaged learners
A7’s customer service workshops engage participants in:
their skills development
the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
7 RESULTS GENERATED BY A7 INTERVENTIONS:
Strengthened relations between all parties involved
Change facilitated by making decisions together
Faster implementation of new procedures because of a shared vision
Increased customer satisfaction
Facilitated client management
Streamlined customer service
More loyal internal & external customers over the long-term
The right format to rethink the customer experience
Stimulate teamwork with a common goal. The experigramme workshop will become a catalyst for success internally and externally because it gives each participant a sense of purpose.
We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.
We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees. I highly recommend her. She'll take you where you want to go!
What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
Customer Relation Leader, manufacturing company FENPLAST
The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...
A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised...
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels
