The experigramme workshop allows you to rethink the customer’s service experience so you can improve it at every step! The client’s perspective is analyzed to give you a deeper understanding of existing interactions.
Our immersive workshops in customer service actively engage learners and lead to the concrete development of personal skills that has a lasting impact on your employees!
Interactive workshops in sales
During the experigramme workshop, your customer service employees are asked to rethink and redefine the client experience.
Their participation ensures a more lasting adoption of the changes that spring from interactions and contributions during the workshop.
Results from mystery clients or surveys will be presented in order to find solutions to improve your customer experience!
A7’s customer service workshops engage participants in:
- their skills development
- the application of best practices
Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!
7 RESULTS GENERATED BY A7 INTERVENTIONS:
- Strengthened relations between all parties involved
- Change facilitated by making decisions together
- Faster implementation of new procedures because of a shared vision
- Increased customer satisfaction
- Facilitated client management
- Streamlined customer service
- More loyal internal & external customers over the long-term
The right format to rethink the customer experience
Choosing the right training format is essential to rethink the customer experience and A7 meets your needs whilst respecting your situation. For example, why not choose the mystery client, survey, test & focus group option?
Stimulate teamwork with a common goal. The experigramme workshop will become a catalyst for success internally and externally because it gives each participant a sense of purpose.
Position your organization positively in your customers’ minds thanks to A7’s customer service training workshops and its Customer Service Guide (« GPSC ©»).