Employeur et employé se donnent la main

The image of your organization projected by your employees rests in great part on their verbal and non-verbal communication. Relational intelligence workshops and A7’s practical tips can help you build trust with your internal and external clients by helping you better understand these two types of communication and their impact.

Establish Successful exchanges

We live in a world of virtual communications and knowing how to connect with customers in that context has become crucial. However, face to face or phone interactions (although more and more rare) remain just as essential to demonstrate the know-how of your organization.

The main thing is to stand out from the crowd! To that end, A7 can help you inject pertinence by asking relevant questions to comprehend your needs and develop successful exchanges.

Engaged learners

A7’s customer service interactive workshops in customer service engage participants in:

  • their skills development
  • the application of best practices

Each member of you team will be able to become a key factor in your customer service success! As for your organization, it will be considered an engine for empowerment!  

Contact A7ressources to find out more about our training formats at 514.803.7977 or by email.

Immersive workshops

Our immersive workshops actively engage learners and lead to the concrete development of personal skills that has a lasting impact on your employees!

Moreover, the development of interpersonal skills allows you to have successful exchanges with your internal and external customers. 

7 RESULTS GENERATED BY A7 INTERVENTIONS:

  • Increased internal & external customer satisfaction
  • Client management facilitated
  • Internal & external customer service streamlined
  • Better management of cultural and personality differences
  • Improved interpersonal relational skills
  • Unified and more efficient customer service attitudes thanks to established service standards
  • More loyal internal & external customers over the long-term

The right format for successful exchanges

A7 meets your needs whilst respecting your situation! You can choose the training format that suits you best to develop your relational intelligence, including the mystery client, survey, test & focus group option.

Adopt active listening, and a proactive & meaningful approach! That includes knowing when to say NO, a skill A7 will help your employees develop.

Your team will learn the best tricks to communicate more effectively with and better understand your customers… They will certainly notice and appreciate the extra effort you invested in your customer service!  

A7’s customer service training workshops and its Customer Service Guide (« GPSC ©») will help you stand out from the crowd.

Establish successful exchanges with a free 1/2 hour consultation
Une équipe au travail
Interactive format: A real transfer of knowledge

We use A7ressources regularly to stimulate our team's motivation and encourage them to adopt best practices in customer service and marketing. A7's rigour, the quality of its approach and its energy enable concrete transformations within our teams.

Directeur général, UBISOFT CANADA

Directeur général, UBISOFT CANADA

Chief Executive, UBISOFT CANADA

Une équipe au travail
Immersive format: Noticeable improvements

We work with Béatrice regularly and her approach, coaching, and unique way to connect with our team is not only original, but also touching, appropriate and very inspiring. Her sunny disposition and her numerous suggestions are well appreciated by our employees.  I highly recommend her. She'll take you where you want to go!

Director of operations, AUTHENTIK CANADA

Director of operations, AUTHENTIK CANADA

Director of operations, AUTHENTIK CANADA

Atelier de formation
Ludic format to mobilize your team

What great progression in the content & the exercises. The methodology and reliability of A7's group sessions and coaching have enabled our department's team members to work more cohesively and homogenize their customer approach. Bravo!

Customer Relation Leader, manufacturing company FENPLAST

Customer Relation Leader, manufacturing company FENPLAST

Customer Relation Leader, manufacturing company FENPLAST

Équipe en brainstorming
Innovative format to inspire participants, make them think & interact

The Neuron Party DM activity organized by A7ressources for our members aimed at developing their creative skills was a resounding success!

Sales Manager, TOURISME LAVAL

Sales Manager, TOURISME LAVAL

Sales Manager, TOURISME LAVAL

Une équipe en discussion
Inclusive format to engage all your team members!

The high participation level in the training workshops and webinars we offer our members reflects the interest generated by the topics and the quality of the intervention...

Continuing Education, Chief Executive, UMQ

Continuing Education, Chief Executive, UMQ

Continuing Education, Chief Executive, UMQ

Atelier de formation
Conclusive results that meet your objectives!

A7's workshops put participants at ease making them more receptive to new ways of managing their time or serve our international, corporate and institutional clientele. A7 understands their reality & offers tools that are immediately applicable! A7 brings a lot more than the content advertised... 

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

Recent workshop at the RITZ, WESTIN, SHERATON, DELTA, & MARRIOTT hotels

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Take advantage of our practical solutions. Contact us at 514.803.7977
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